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Artificial Intelligence, Podcasts

American Express’ Stephanie Schultz: We differentiate customer service by using a blend of automation and human assistance

American Express' Digital Labs wants to make the company a bigger part of its customers' lives.
VP Stephanie Schultz describes her team's work with new payments technology and messaging platforms.

Zack Miller | July 17, 2019

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Podcasts

Join Rumi Morales of Outlier Ventures on the Tearsheet podcast as she unpacks the current state and future of Web3 in finance, drawing on her experience from CME Group, Digital Currency Group, and Goldman Sachs.
From data ownership and tokenization to the challenges of integrating Web3 into traditional finance, Morales offers a grounded perspective on the progress, potential, and obstacles facing blockchain and decentralized technology today.

Zachary Miller | November 15, 2024

Banking, Podcasts, SMB Finance, TBBT Conference 2024

How can FIs simplify the financial challenges for SMBs, freeing them to focus on growth without getting bogged down by banking tasks?
Scott Beyer, Head of Business Banking Digital Experiences at U.S. Bank, outlines key strategies, with technology as a foundational element, that FIs can implement to address these issues.

Sara Khairi | November 01, 2024

Podcasts

Over the past decade, US Bank has undergone a remarkable digital transformation, evolving from a traditional banking institution to a digital-first institution.
We sit down with Gareth Gaston, Chief Product Officer of Digital Platforms at U.S. Bank, to learn how the bank's focus on aligning teams around agile practices powered its enterprise-wide transformation.

Zachary Miller | October 30, 2024

Banking, Innovation, Partner, Podcasts

Faced with tech that is getting older by the minute and harder and harder to maintain, banks have some difficult choices ahead of them when it comes to core modernization. They have to find a way to run the bank and change the bank at the same time.
In today's show, two experts on how banks can win at both running and changing the firm break down how to keep employees motivated, how to keep the scope of the modernization in check, and most importantly, how to get it all right the first time.

Zack Miller | October 23, 2024

Podcasts

Open banking and digital transformation are reshaping the financial industry, so learning to partner well is becoming a key activity for both banks and fintechs.
Learn about how you can rise to the challenges of fintech partnerships and the future of customer-centric banking by partnering better.

Zachary Miller | October 22, 2024