‘The combination of the digital and physical world is what’s going to be critical’: Synchrony’s Trish Mosconi on the future of retail

• Synchrony's Trish Mosconi on how the pandemic forced consumers adopt more online shopping, bringing e-commerce and connected commerce into the spotlight.
• One size does not fit all – and as retailers may have an inclination for implementing AR and VR technology, a variety of costs may make it prohibitive for many.