The Customer Effect

Banking is not a location-based activity anymore. It's a 'thing you do' through the use of mobile apps, artificial intelligence and employee-less branches.

The Customer Effect

How banks are adapting to a digital-first customer

June 22, 2018
The Customer Effect

SoFi rolls out mobile checking account aimed at millennials

June 20, 2018
The Customer Effect

Digital-only banks grapple with integrating ‘human’ interaction into their products

June 12, 2018
The Customer Effect

‘Open banking on steroids’: Monzo launches task automation with IFTTT

June 11, 2018
The Customer Effect

How PayPal is targeting the ‘underserved’ market

June 06, 2018
The Customer Effect

Why Tanda, Yahoo Finance’s money pool app, was destined to fail

June 01, 2018
The Customer Effect

Finance companies and retailers are experimenting with Slack

May 31, 2018
The Customer Effect

Banks’ foray into small-dollar loans adds pressure on payday-lending industry

May 25, 2018
The Customer Effect

Banks are turning branches into coworking spaces

May 21, 2018
The Customer Effect

1 million customers: Inside neobank Chime’s growth strategy

May 18, 2018