The Customer Effect

Banking is not a location-based activity anymore. It's a 'thing you do' through the use of mobile apps, artificial intelligence and employee-less branches.

The Customer Effect

Why Digit is moving beyond chatbots

February 16, 2018
The Customer Effect

How big tech and retail are inspiring consumer innovation at Wells Fargo

February 15, 2018
The Customer Effect

Budgeting app Moven wants to buy a bank

February 09, 2018
The Customer Effect

Inside Overstock.com’s financial services strategy

February 07, 2018
The Customer Effect

China’s recent crackdowns indicate growing pains for its advanced fintech industry

February 06, 2018
The Customer Effect

What a scrappy Oklahoma bank can teach the industry about branch strategy

February 05, 2018
The Customer Effect

Why banks should rethink their fee models

January 26, 2018
The Customer Effect

SoFi will roll out checking accounts this spring

January 23, 2018
The Customer Effect

Citi’s mobile app is lagging behind its peers

January 23, 2018
The Customer Effect

How BB&T plans to spend that $50 million fintech investment

January 19, 2018