Member Exclusive, The Customer Effect

Citizens Bank’s Beth Johnson: ‘Personal interaction remains important to customers’

  • What bank clients expect from their institutions is changing, according a new Bank Experience Survey.
  • Citizens Bank CXO Beth Johnson joins us to discuss the findings of the research and how it's impacting banking today and in the future.
Zachary Miller | August 11, 2020
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Citizens Bank’s Beth Johnson: ‘Personal interaction remains important to customers’

 

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0 comments on “Citizens Bank’s Beth Johnson: ‘Personal interaction remains important to customers’”

Outlier OpinionsMakers

“The data on business customers is really interesting - 90% want a bank to help them through their lifecycles and 73% have changed the way they bank to be more digital. These are huge percentages and don't bode well for the FIs that abandoned their SME clients with PPP loans.”

Jennifer Tramontana

President, Fletcher Group LLC
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