Member Exclusive, The Customer Effect

Citizens Bank’s Beth Johnson: ‘Personal interaction remains important to customers’

  • What bank clients expect from their institutions is changing, according a new Bank Experience Survey.
  • Citizens Bank CXO Beth Johnson joins us to discuss the findings of the research and how it's impacting banking today and in the future.
Zachary Miller | August 11, 2020
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Citizens Bank’s Beth Johnson: ‘Personal interaction remains important to customers’

 

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Outlier OpinionsMakers

“The data on business customers is really interesting - 90% want a bank to help them through their lifecycles and 73% have changed the way they bank to be more digital. These are huge percentages and don't bode well for the FIs that abandoned their SME clients with PPP loans.”

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