Day in the Life, Member Exclusive

Day in the life: Grace Pace is in the fast lane at Quontic Bank as the VP of digital banking

  • Pace usually spends her day researching new digital banking trends or implementing them
  • The following is a day in her life creating a competitive digital banking experience and repelling down 20-story buildings.

Email a Friend

Day in the life: Grace Pace is in the fast lane at Quontic Bank as the VP of digital banking

Grace Pace is the VP of digital banking at Quontic Bank. This past summer, the Independent Community Bankers of America (ICBA) placed Grace Pace on its annual 40 Under 40: Emerging Community Bank Leaders list, recognizing her as one of the banking industry’s most promising young innovators and influencers. Having spent the majority of her career in banking, usually being the youngest in the room and typically the only female, Pace loves what she does and believes her passion is what’s helped propel her forward.

“Banks typically have been late adopters to technology and innovation -- I think I’ve seen that really ramp up,” says Pace. “There's always new things happening, there are always new ways to think of things. I like to keep learning, keep understanding new things, keep researching. And so for me, you know, that's why I love what I do.”

Quontic Bank was founded in late 2009/early 2010. In 2015, Quontic earned CDFI certification, becoming the only CDFI digital bank in the U.S. Quontic recently closed its only branch so the bank is now fully digital. 

grace pace, Quontic
Quontic's Grace Pace

“One of our core mantras is to bring the digital bank to life,” says Pace. “We have the functionality and the customers to prove it -- however, that’s ever-evolving.”

Because Pace is fully remote, she feels a routine is essential to her day. She usually wakes up around 6 a.m. to attend her F45 exercise classes -- she’s attended almost 300 so far. By the time she gets home, she checks her emails and showers before joining a series of calls that could be project-related or troubleshooting calls, or vendor calls or stakeholder-related calls. 

A big part of Pace’s job description is to create a best-in-class digital banking experience for Quontic’s customers by sourcing the features and tools its customers want and need. A lot of Pace’s day is spent researching new trends and features or working with Quontic’s partners and vendors to build them or evaluating Quontic’s current offerings and ensuring that those offerings are working smoothly. 

“Is the platform performing as it should, are there any issues that we need to address, is there a customer experience flow we need to adjust?” says Pace. “That kind of thing.”


Pace says the landscape between fintechs and digital banks or banks is changing, with an increasing number of partnerships and integrations between banks and fintechs, banks spinning up their own fintechs, and fintechs plugging into banks. The industry is also opening up to a lot of new innovations that can be overwhelming. 

“I think for those of us in digital banking, we're kind of trying to see the forest through the trees,” says Pace. “It’s important to have a Northstar and keep yourself and your team grounded on what is your purpose so that you can weed out things that are cool, but might not really fit the bill.”

Pace can’t keep track of all the trendy industry innovations that Quontic has passed on because it didn’t meet its priorities at the time -- either that or the trends are shelved to figure out later in a way that makes sense for the bank. But Quontic couldn’t pass on one particular trend -- cryptocurrency. In December 2020, Quontic launched a Bitcoin rewards checking account, which earns customers 1.5% in Bitcoin on eligible purchases. The account was launched in partnership with NYDIG, which keeps custody of the crypto. Pace says that Quontic saw the opportunity as a really unique offering considering that it fit in with Quontic’s strategy of breaking the financial system and giving access to a niche service to local low-income clients. 

When Pace wraps up her day in the evening, she’ll walk her dog Luna with her husband or decompress by chatting about their days. Their weekends are usually busy with a lot of social calls and they’ve bought season tickets to University of Kentucky football for around five years now. In her spare time, she’ll listen to podcasts, like Tearsheet’s or one called Breaking Banks. 

Pace is also really passionate about social work, being on the board of Gildas Club, a cancer support network. She’s been involved with Gildas Club for at least four years now and recently participated in a fundraising event where Quontic sponsored her to repel down a 20-story building. 

“I was terrified! Everyone was laughing at me because you could live-stream it,” says Pace. “Some people were stopping and taking in the view -- I pretty much flew down the building...but it felt great to face the fear.”

0 comments on “Day in the life: Grace Pace is in the fast lane at Quontic Bank as the VP of digital banking”

Outlier OpinionsMakers

10-Q, Member Exclusive

Robinhood unveils a 5% APY for Gold members, but how will users respond?

  • Robinhood's recent move to challenge traditional banks includes its increased savings offering, a 5.0% APY for Robinhood Gold Members. 
  • The stock trading platform appears to be in a precarious balancing act, grappling with the escalation of deposit strategies while facing a decline in both transactions and monthly active users.
Sara Khairi | November 20, 2023
10-Q, Member Exclusive

Q1’24 affirms Affirm’s upswing in BNPL

  • Affirm's quarterly results indicate that back-to-back enterprise collaborations in conjunction with collective strategies are eventually winning out keeping the firm on course.
  • Going forward the BNPL provider intends to focus on continuing to invest in risk management, technology, and product development.
Sara Khairi | November 13, 2023
10-Q, Member Exclusive

Q3: The PayPal story isn’t over

  • PayPal saw improved earnings in the third quarter compared to the previous one.
  • Chriss answered some of the burning questions and gave a bit more color on what firm assets could require more work to turn around than he thought.
Sara Khairi | November 06, 2023
10-Q, Member Exclusive

Ted Pick is Morgan Stanley’s new leader. Where does it go from here? 

  • The question, 'Who will succeed James Gorman at Morgan Stanley?', that echoed in Wall Street's nooks and crannies has finally been answered.
  • The present and incoming CEOs might have different management styles. What they both share, however, is a shrinking economy and growing macroeconomic pressures at the time of assuming control.
Sara Khairi | October 30, 2023
10-Q, Member Exclusive

It’s complicated: Big banks have a love-hate relationship with high interest rates

  •  Although it's a new season, things seem pretty much the same as the last quarter for big banks – except that the figures and their impacts have heightened.
  • The common underlying theme in Q3 was increased write-offs – but it's still raining profits for (most of the) big banks.
Sara Khairi | October 23, 2023
More Articles