Why the U.S. ranks fourth: EY’s Sean Viergutz on the results of the firm’s Open Banking Opportunity Index

Artificial Intelligence, Banking, Banking as a service, Innovation

Truist’s Dontá Wilson: ‘Innovation without empathy is empty’

• Truist's Dontá Wilson leads 20,000 teammates across digital channels and 1,900+ branches, and he's reimagining both.
• He breaks down Truist's insight-driven branch model, real AI deployments, and why innovation without empathy is empty.

AI Innovation, Artificial Intelligence, Banking, Innovation

Citizens’ CIO on the ethos that led the bank into the cloud and beyond

• Citizens CIO Michael Ruttledge explains how the bank modernized by moving entirely to the cloud.
• Ruttledge discusses cloud migration, AI deployment strategy, and building an innovation-driven organizational ethos.

Innovation, Partner Content

How community banks are balancing urgent pressures with long-term modernization

• Community and regional banks face competing demands: delivering immediate competitive parity in customer experience while building flexible infrastructure for an uncertain future.
• FIS's Peter Boyer and Celent's Craig Focardi discuss how institutions are navigating this tension through strategic technology investments, why fraud demands constant agility, and what modernization actually means in 2025.

4 charts, Innovation, Partner

How AI is changing payment fraud prevention: From evolving scams to predictive defenses

• Fraudsters are leveraging AI to refine their attacks, leaving organizations facing mounting financial hits.
• Firms are losing an average of $60 million annually to payment fraud, according to a Mastercard commissioned new research from Financial Times Longitude. But the same technologies behind the problem can also unlock the solution.

Innovation, Partner

Trust as the cornerstone: A quick guide to open banking and open finance adoption

• 92% of businesses report that open banking is essential for future-proofing their organization, according to research from Mastercard.
• As the financial services ecosystem, including banks, credit unions, and fintechs, build deeper expertise in serving customers digitally and more intuitively, open banking becomes an essential innovation driver.