Innovation

Truist has a new digital assistant – could it be the best one yet?

  • Truist’s new digital agent is built to cater to more than 100 queries, ranging from basic questions about account management to more complex inquiries about financial wellbeing.
  • The digital assistant allows consumers to easily access human agents if need be, and works on cutting down the cognitive load for both customers and teammates.
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Truist has a new digital assistant – could it be the best one yet?

 


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Banking, Innovation, Partner, Podcasts

“The banks that are the most successful at core modernization have a north star” feat. Valley Bank and Galileo

  • Faced with tech that is getting older by the minute and harder and harder to maintain, banks have some difficult choices ahead of them when it comes to core modernization. They have to find a way to run the bank and change the bank at the same time.
  • In today's show, two experts on how banks can win at both running and changing the firm break down how to keep employees motivated, how to keep the scope of the modernization in check, and most importantly, how to get it all right the first time.
Zack Miller | October 23, 2024
Banking, Innovation, Podcasts, Startup Spotlight

‘We aim to meet entrepreneurs where they are in their journeys’: J.P. Morgan’s Ashraf Hebela on how JPM is sharpening its focus on startup banking

  • With the recent upswing in VC funding and the Fed's rate cuts, the startup landscape is lighting up with fresh possibilities and promising prospects for growth.
  • J.P. Morgan's Head of Startup Banking discusses the bank's renewed focus on startup banking, strategies to better support underrepresented founders, and the backing that banking startups need to succeed.
Sara Khairi | October 10, 2024
Artificial Intelligence, Innovation

Generative AI in Finance: A Team Member or a Tool?

  • Generative AI is transforming industries like finance by streamlining data analysis, boosting creativity, and accelerating professional learning.
  • To harness AI's power effectively, financial institutions should establish clear guidelines and training to mitigate the risks of over-reliance on this technology and improve its reliability.
Sarah Hoffman | October 04, 2024
Culture and Talent, Innovation

Mastercard’s CTO of Operations answers what it means to be a CTO today in financial services and how to catch the right wave in tech

  • Technology has become central to how financial services operate and this has put a spotlight on the role of the CTO.
  • Dive into how Mastercard's CTO, Operations, George Maddaloni approaches building new tech and what impact does he think tech has on the organization.
Rabab Ahsan | August 06, 2024
Banking, Innovation

Technology as the hero and the anti-hero in the quest of building products for Gen Z

  • We often think of technology as a driver for innovation in the financial industry. The word “technology” is in some ways synonymous with new and better. But not all technology pushes the envelope further for FIs. 
  • We look at the cross-section of the industry to see how different FIs are navigating the question of technology in different areas such as retail, SMBs, and payments.
Rabab Ahsan | April 19, 2024
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