‘AI isn’t just technology, it’s good judgment’: Cathy Bessant on why banks need humans

Business of Fintech, Culture and Talent, Designing new products, Financial Education, Keys to growth

You, me, and the money: How ex-Stripe Emily Luk built a financial management app for couples, Plenty

• Ex-Stripe Emily Luk created Plenty to help couples manage finances together, and the firm has recently seen 8x growth in users.
• When building Plenty Luk prioritized right talent, adapted the firm's business model to cater to its consumer demands, and is helping couples address emotional money topics through the firm's blog, newsletter, and podcast.

Artificial Intelligence, Banking, Culture and Talent

Small bank, big moves: How a Maine-based bank is bringing over a thousand employees on its AI journey

• Bangor Savings Bank is building employee skills in AI and data fluency, creating a workforce ready for the AI era and countering fears of job displacement.
• The bank is using social learning, and role-based training to upskill its employees, as well as build a better foundation for its future initiatives.

Culture and Talent, Innovation

Mastercard’s CTO of Operations answers what it means to be a CTO today in financial services and how to catch the right wave in tech

• Technology has become central to how financial services operate and this has put a spotlight on the role of the CTO.
• Dive into how Mastercard's CTO, Operations, George Maddaloni approaches building new tech and what impact does he think tech has on the organization.

Culture and Talent

How Goldman Sachs is building relationships with young talent through its summer internship program

• We explore the design of Goldman's summer internships, covering everything from the hiring process and training to the challenges of finding the right talent while aiming to meet the younger generation’s expectations through it all.
• Omer Tanvir, global head of campus and diversity recruiting at Goldman Sachs also highlights how the Wall Street bank is pursuing a measured approach to AI across three pillars.

Culture and Talent, Member Exclusive

How Synchrony is making WFH work when other FIs haven’t

• When other institutions are mandating employees return to the office, Synchrony is sticking to its flexible workplace model. What strategies were instrumental in shaping its sustainable workplace model?
• CEO Brian D. Doubles believes there are many approaches beyond mandating physical attendance to increase positive outcomes for his company. These approaches can influence both employee satisfaction and productivity.