Threading the needle: How Americans balance building emergency savings while paying down debt

Artificial Intelligence, Banking

GPT-4 faces a challenger: Can Writer’s finance-focused LLM take the lead in banking?

• We often focus on chatbots built by banks and financial firms, but today, we explore the engines driving chatbot interactions and platform automation.
• Banks typically turn to GPT-4 for LLM solutions, but a potential rival is emerging. San Francisco’s Writer, a gen AI company, is pushing forward in enterprise AI with domain-specific LLMs like Palmyra Fin.

Banking, Business of Fintech, Creating win-win partnerships, Partner, Podcasts

“We want this to be a long term relationship, minimum 5-10 years”: Citi’s Chafic Haddad on how the bank chooses fintech clients and builds evolving partnerships

• Citi's Global Head of Fintech Sales Chafic Haddad, shares insights on the bank's fintech strategy, revealing how the bank prioritizes partnering for the long term.
• He shares how Citi enables fintechs to expand beyond home markets, plays the role of both provider and co-creator, and leverages its network across 90+ countries.

Banking, Embedded Finance, Partner, SMB Finance

How embedded payroll can help banks build stronger SMB relationships

• Gusto Embedded's research shows that 70% of SMBs use multiple providers for financial services while maintaining a primary bank for core functions.
• FIs can close this gap by offering embedded value-added services like payroll. Collaborating with providers like Gusto Embedded can enable FIs to offer an end-to-end payroll solution to their clients.

Banking, Payments

It’s a ‘fintech plus’: How J.P. Morgan Payments became the bank’s $4.7B growth engine

• J.P. Morgan Chase's payments arm is emerging as the bank's next growth engine, processing nearly $10 trillion daily while contributing $4.7 billion to revenue.
• JPM Payments is advancing through strategic tech upgrades, AI integration, and innovative embedded banking solutions.

Banking, Designing new products, The Quarterly Review

The Quarterly Review: Chase’s Chief Design Officer Miki Van Cleave is digging into discovery and building better experiences

• Miki Van Cleave aims to harmonize customer and employee experiences across Chase, build on the team's 2024 momentum, while continuing overall growth and enhancing tools for customer-facing employees.
• Her strategy involves breaking down silos by collaborating across departments, implementing holistic approaches through Service Design Blueprints to understand both front-end and back-end impacts, and standardizing discovery practices.