Vayner Media

Podcasts

PayPal’s Embedded Finance Vision: Michelle Gill reveals how cash flow lending is reshaping SMB access to capital

• Small businesses juggle over 15 tools to manage operations, diverting time from their core passions.
• Michelle Gill, who leads PayPal's Small Business and Financial Services Group, aims to reduce this complexity through integrated solutions that help merchants reclaim their time and fuel growth.

Artificial Intelligence, Banking

How Citizens Bank is building GenAI with a five-year vision, not just quick fixes

• Krish Swamy, Citizens' Chief Data and Analytics Officer, joins the show to discuss data driven Gen AI implementation, cultural management, risk, and governance.
• Swamy shares how the bank thinks about choosing its partners, measures ROI on AI implementations, and how a strong data infrastructure serves as the foundation for Citizens' Gen AI strategy across call centers, software development, and cloud migration.

10-Q, Member Exclusive

While no one was looking, Intuit has built a fintech empire

• Intuit is making a shift from 'that tax company' into something more expansive: a full-spectrum financial operating system. It’s doing that through carefully chosen, strategic acquisitions.
• There’s a quiet — but deliberate — transformation underway.

Artificial Intelligence

How Fifth Third uses its AI-powered chatbot Jeanie to talk smarter and, more importantly, listen better

• Fifth Third is among the traditional banks leveraging AI via its chatbot, Jeanie, to manage customer inquiries and enhance service quality and satisfaction.
• From the AI that fuels Jeanie to the team behind the scenes, we explore how the chatbot came to life — and where it’s headed next.

Keys to growth

Inside the playbook: How top finance and fintech brands navigate uncertain markets

• Financial brands reveal how they balance responsiveness with restraint while staying anchored to core missions during market turbulence.
• These leaders share tactics that leverage uncertainty into opportunities for building deeper audience and consumer trust.