Banking,
Member Exclusive
- As banks weave AI into their customer experiences, many are looking for ways to translate years of customer data into a more complete picture of each customer's needs and context.
- The difference isn't the data itself, but how well a bank makes sense of a customer's context and goals and builds the right response around that.
Sara Khairi | August 06, 2026
Artificial Intelligence,
Banking,
Data,
Member Exclusive
- Bank of America has resisted the urge to use AI as a shortcut to efficiency, a temptation that has driven many companies into expensive and poorly conceived AI investments.
- EricaAssist offers the clearest example of Bank of America's data-first AI strategy, with the bank recently enhancing the employee assistant by integrating Gen AI capabilities.
Javarya Kamran | August 06, 2026
Announcement,
Awards
- Tearsheet’s AI Innovation Awards spotlight the companies applying AI to reimagine how financial products are built, delivered, and experienced.
- This year’s winners -- Fifth Third Bank, Plaid, Titan, Casap, Carpe, Intuit, Cascading AI (Casca), and SEON -- are applying AI beyond the buzz to solve real problems and shape the future of financial services.
Shabih Rao | August 05, 2026
AI Innovation,
Member Exclusive,
Payments,
Podcasts
- Mastercard projects virtual card spend will hit $17.4 trillion by 2029, and Marc Pettican explains what's fueling that growth.
- He details Mastercard's push into agentic payments, embedded finance, and a multi-rail strategy spanning cards, account-to-account, and stablecoins.
Zack Miller | August 05, 2026
AI Innovation,
Banking,
Member Exclusive
- Banks are cracking down on "shadow AI" with stricter policies, but experts say that's treating the wrong problem entirely.
- Institutions buy AI tools before mapping the workflows they're meant to support and employees notice when the sanctioned option can't keep up.
Rabab Ahsan | August 04, 2026
