Banks find themselves in a challenging position as they aim to strike a balance between unlocking the potential of AI amid growing concerns about data privacy, bias, and the proliferation of disinformation.
Still in its formative stages, Gen AI is evolving, propelled by the initial steps of formulating federal standards that underscore the importance of AI safety, reliability, and risk and development considerations.
Meriwest Union has launched its own digital assistant called Scout, with a whole marketing campaign designed around it.
Credit unions have generally been much faster than banks at two types of technological adoption: APIs and digital assistants. Scout's launch is the credit union's attempt to pad out its digital offering.