New survey: Consumer distrust and ignorance surround Gen AI’s use in financial services

62% of consumers in the US aren't aware of whether their primary bank is actually using Gen AI and 25% report that they would leave if their bank is using the emerging tech.
As FIs continue to experiment, consumers on the fence may remain so, unless banks and regulators install safety nets into the space.

Rabab Ahsan | December 14, 2023

0 comments on “New survey: Consumer distrust and ignorance surround Gen AI’s use in financial services”

You must be logged in the post a comment.

AI Innovation, Banking, Payments

Rather than waging war on checks, J.P. Morgan Payments is tackling the manual workflows behind them.
JPM Payments' systems now process more than 4,000 envelope and document variations, while its AI platform delivers over 99.999% accuracy in data extraction and business-rule validation.

Sara Khairi | July 14, 2026

AI Innovation, Artificial Intelligence, Payments

AI agents today can already handle end-to-end commerce. The open question is whether those actions can be trusted at scale.
Intelligence is becoming table stakes as AI scales. The differentiator shifts to governance: agent identity, permissions, and enforceable limits.

Sara Khairi | June 16, 2026

AI Innovation, Artificial Intelligence, Member Exclusive, Payments

J.P. Morgan Payments is moving the conversation beyond capability and toward the infrastructure and framework required to govern AI agents.
Data is emerging as a core ingredient of agentic commerce, shaping the information agents can access and the decisions they can make.

Sara Khairi | June 11, 2026

AI Innovation, Artificial Intelligence

In the last 1 year, Anthropic has gone from one of many AI labs to an industry gravity center, fueled by capital inflows, enterprise adoption, and platform-scale positioning.
Recent shifts show Anthropic evolving into three roles.

Sara Khairi | June 10, 2026

Artificial Intelligence, Banking, Member Exclusive

Bank CEOs are publicly framing AI as a tool for workforce augmentation rather than replacement, but their messaging remains inconsistent and often tone-deaf.
The real challenge lies in the short term, where displaced workers, underprepared institutions, and vague government-corporate accountability leave millions without a clear path forward.

Rabab Ahsan | June 09, 2026