Artificial Intelligence

New survey: Consumer distrust and ignorance surround Gen AI’s use in financial services

  • 62% of consumers in the US aren't aware of whether their primary bank is actually using Gen AI and 25% report that they would leave if their bank is using the emerging tech.
  • As FIs continue to experiment, consumers on the fence may remain so, unless banks and regulators install safety nets into the space.

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New survey: Consumer distrust and ignorance surround Gen AI’s use in financial services


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