Artificial Intelligence

Inside the development of Erica, Bank of America’s AI-powered bot

  • While 85 percent of banks surveyed by Celent agree AI will have a significant impact on banking, just 32 percent said they’re making any direct investment in it
  • Last fall Bank of America saw its vision for its digital assistant erica; now it's 100-person team of mostly technologists is building and training her
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Inside the development of Erica, Bank of America’s AI-powered bot

 


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