Artificial Intelligence

Inside the development of Erica, Bank of America’s AI-powered bot

  • While 85 percent of banks surveyed by Celent agree AI will have a significant impact on banking, just 32 percent said they’re making any direct investment in it
  • Last fall Bank of America saw its vision for its digital assistant erica; now it's 100-person team of mostly technologists is building and training her
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Inside the development of Erica, Bank of America’s AI-powered bot

 


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Outlier OpinionsMakers

Artificial Intelligence, Designing new products, Future of Investing, The Quarterly Review

The Quarterly Review: Public’s Leif Abraham on three new products, simplification, and AI-washing

  • In this edition, we check back in with Public's Leif Abraham to see how his plans to build towards guided portfolios and AI integrations in the investment flow panned out.
  • Abraham dives into how Public's new products are helping the company differentiate and crystalizing its role in the industry.
Rabab Ahsan | December 10, 2024
Artificial Intelligence, Banking, Designing new products, Innovation, Partner

The call for Gen AI and why banks are slow to answer it

  • While fintechs are rolling out AI-driven tools for wealth management and tax planning, banks remain cautious, focusing on internal productivity rather than customer-facing products.
  • Apart from the compliance hurdles banks may be facing when it comes to deploying Gen AI, another reason for their slow movement may be the perceptions of their core consumer segment.
Rabab Ahsan | November 26, 2024
Artificial Intelligence, Future of Investing

How Farther is building a wealth management platform in the age of AI

  • Farther is a technology-centric wealth management firm, with AI playing a pivotal role in differentiating the company from traditional wealth management firms and Registered Investment Advisors (RIAs).
  • However, in Farther’s framework, AI is the dependable supporting actor, essential to the storyline but never the protagonist.
Sara Khairi | November 14, 2024
Artificial Intelligence, Banking, Culture and Talent

Small bank, big moves: How a Maine-based bank is bringing over a thousand employees on its AI journey

  • Bangor Savings Bank is building employee skills in AI and data fluency, creating a workforce ready for the AI era and countering fears of job displacement.
  • The bank is using social learning, and role-based training to upskill its employees, as well as build a better foundation for its future initiatives.
Rabab Ahsan | November 05, 2024
Artificial Intelligence, Innovation, Partner

Generative AI in Finance: A Team Member or a Tool?

  • Generative AI is transforming industries like finance by streamlining data analysis, boosting creativity, and accelerating professional learning.
  • To harness AI's power effectively, financial institutions should establish clear guidelines and training to mitigate the risks of over-reliance on this technology and improve its reliability.
Sarah Hoffman | October 04, 2024
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