Search for:

Search for:

Artificial Intelligence

Inside the development of Erica, Bank of America’s AI-powered bot

While 85 percent of banks surveyed by Celent agree AI will have a significant impact on banking, just 32 percent said they’re making any direct investment in it
Last fall Bank of America saw its vision for its digital assistant erica; now it's 100-person team of mostly technologists is building and training her

Tanaya Macheel | July 28, 2017

0 comments on “Inside the development of Erica, Bank of America’s AI-powered bot”

You must be logged in the post a comment.

Artificial Intelligence

TD Bank, headquartered in Canada, is expanding its innovation strategy with the launch of a new AI office, Layer 6, in New York, an initiative designed to deepen its machine learning capabilities and embed AI across its operations.
While the New York office and staffing plans are still being finalized, TD Bank's executives share insights into the key considerations guiding the development of the new space.

Sara Khairi | May 22, 2025

Artificial Intelligence

This article dives deep into four companies' strategies, exploring how each firm is contributing to a broader vision of enhancing financial services through artificial intelligence.
It’s about how they're running the new tech — and what it takes to actually build AI that earns trust, drives value, and scales.

Sara Khairi | May 15, 2025

Artificial Intelligence

As generative AI matures, a clear execution gap has opened between fintechs and legacy banks.
Both sectors see the promise of AI, but their divergent approaches to deployment, risk, and customer engagement underscore deep organizational and strategic differences.

Eliana Raj | May 13, 2025

Artificial Intelligence

With Intuit’s infrastructure behind it, Credit Karma is turning up the dial on GenAI.
In this exclusive, Maddie Daianu, Head of Data and AI at Credit Karma, shares what that looks like behind the scenes.

Sara Khairi | May 08, 2025

Artificial Intelligence, Banking

Krish Swamy, Citizens' Chief Data and Analytics Officer, joins the show to discuss data driven Gen AI implementation, cultural management, risk, and governance.
Swamy shares how the bank thinks about choosing its partners, measures ROI on AI implementations, and how a strong data infrastructure serves as the foundation for Citizens' Gen AI strategy across call centers, software development, and cloud migration.

Rabab Ahsan | May 06, 2025