Inside the development of Erica, Bank of America’s AI-powered bot

While 85 percent of banks surveyed by Celent agree AI will have a significant impact on banking, just 32 percent said they’re making any direct investment in it
Last fall Bank of America saw its vision for its digital assistant erica; now it's 100-person team of mostly technologists is building and training her

Tanaya Macheel | July 28, 2017

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