AI can decide, but consumers still hesitate to hand it their card details. Agentic commerce is still emerging, but the trust gap is already shaping how pilots are built and how much payment autonomy AI is given.
We look at how these developments are unfolding and what they may foreshadow for the wider commerce ecosystem.
PayPal is building infrastructure to connect merchants to AI shopping platforms like ChatGPT and Gemini through a single integration, positioning itself as the layer between commerce and conversational AI.
The company argues this could level the playing field for small merchants by shifting discovery from ad-driven search to AI recommendations based on product fit.
In a sector where AI is promising a significant leap forward, financial institutions demand speed — with safety. Temenos has a track record of innovation and the customer trust to bring AI into the core of banking.
In this episode, CPO Sai Rangachari discusses why traditional technology providers are in a better position to help banks integrate AI than fintechs, how Temenos’ AI strategy could change the way we experience retail banking, and where he sees traditional providers’ competitive advantage.
