Lending

How technology is changing the debt collection market

  • The $18.8 billion debt collection industry in the US is one of the less digitized sectors within financial services.
  • Technology is helping first-party collectors to claim a bigger share of the market, and improve how they communicate with customers.
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How technology is changing the debt collection market

 


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Artificial Intelligence, Lending

Meet the AI lending officer: How algorithms are taking over credit decisions

  • Small business lending represents the last major frontier for AI transformation in financial services.
  • Visa's Jonathan Kolozsvary and Uplinq's Patrick Riley explore how AI lending officers are using transaction data to unlock capital for underserved businesses.
Zachary Miller | July 01, 2025
Artificial Intelligence, Innovation, Lending, Modern Marketing

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  • Today's micro case studies focus on two CUs: First, how Commonwealth Credit Union is using Gen AI to improve lending intelligence. And secondly, how Duke University Federal Credit Union is using the tech for enhanced marketing content creation.
  • Both case studies show us how limited resources and budgets are driving small CUs towards Gen AI adoption.
Rabab Ahsan | April 08, 2025
Online Lenders

How MoneyLion and Plaid are improving credit access through data integration

  • MoneyLion and Plaid have partnered to enhance credit decisioning using real-time cash flow data.
  • This case study examines how their integration is expanding access to credit, particularly for underserved borrowers.
Zachary Miller | October 16, 2024
Online Lenders

Case Study: How Citi and Numerated are working to transform lending technology through strategic partnership

  • In this case study, we explore the partnership between Citi and Numerated, showcasing how the collaboration impacts the lending landscape.
  • By combining Citi’s financial expertise with Numerated’s AI-driven platform, this partnership exemplifies how fintech and traditional banking can work together to drive innovation and efficiency.
Zachary Miller | August 26, 2024
Designing new products, Lending, The Quarterly Review

The Quarterly Review: GM and CXO at Laurel Road, Alyssa Schaefer on launching two new products, partnerships, and segmentation

  • We spoke to Laurel Road's Alyssa Schaefer in March about her plans for the quarter and she told us that partnerships, products and improving processes through data gathered by their refreshed segmentation strategy will be a major focus.
  • Five months later we are checking back in to see how Schaefer rendered her plans to reality and what improvements Laurel Road was able to realize due to this strategic direction.
Rabab Ahsan | August 20, 2024
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