Jeoffrey Begin, Head of US Collections at BMO details how the bank has changed its focus in Collections away from a single transaction and towards the customer.
The customer-centric approach to Collections allows the bank to build consumers' financial health but it also requires them to be responsive to changes in their behavior due to factors such as technology.
John Caplan, CEO of Payoneer, delves into the hurdles of cross-border payments for SMBs, the dynamics between new and established money transfer firms, and Payoneer's strategy for penetrating emerging markets.
One year into his role as CEO of Payoneer, John is focused on scaling the cross-border payments platform to expand into emerging markets.
Net Interest Income took a downturn for some of the incumbent banks, impacting their financial performance in the first quarter of 2024.
While some of the big banks experienced growth in non-interest income this quarter, too, the impact of decreased Net Interest Income on revenues can ratchet up the focus to reduce costs and maintain earnings.
In his annual letter to shareholders, Dimon shared his perspectives on a range of subjects. However, he placed a distinct focus on JPMorgan's efforts to advance its capabilities through AI.
On the same day, the company's annual proxy statement was also made public. Besides zeroing in on the growing significance of AI in banking, it highlighted the board's priority of planning for an orderly CEO transition in the medium term.