The fintech technology providers behind the top apps

Member Exclusive, Servicing 2.0

Amex’s B2B servicing model: Hand-holding through the messy middle of digitization

• The core philosophy behind Amex’s servicing approach is "relationship servicing," which centers around viewing the entire customer relationship as a holistic journey. 
• This piece unpacks the inner workings of Amex’s servicing model, the internal teams driving it, and the company’s plans to weave generative AI into the system.

Artificial Intelligence, Member Exclusive

Why 70% of banks don’t report the outcomes of Gen AI deployments 

• Major banks like Bank of America, Citizens, and JPMorgan are actively deploying Gen AI tools for employee productivity, but nearly 70% of AI use cases don't have any reported outcomes or measurable ROI.
• The lack of results stems from difficulty separating Gen AI progress from overall growth, challenges in mapping cost impacts from internal efficiency gains, and an inability to translate the AI hype into consumer and societal impact.

10-Q, Member Exclusive

Chime, SoFi, Nubank: How three different roads are converging into one digital banking paradigm shift

• The digital banking story in 2025 is a mix of triumph and tension. 
• In 2024, talk in digital banking centered on neobanks facing higher rates, fading VC, and stiff competition. Mid-2025 shows the outcome: yes, but only a handful.

Member Exclusive, Numbers with Narrative

Why AI maturity in financial services is as much of a technology story as it is a talent story

• Millennials, followed by Gen Z, are the most confident with generative AI, with up to 90% saying they’re comfortable using it at work, McKinsey reports.
• How can leading institutions and their C-suites harness Millennials’ confidence with AI to drive adoption, upskill teams, and stay competitive?

Banking, Member Exclusive

What happens when the biggest bank starts thinking like a tech firm? The 3 pillars transforming J.P. Morgan’s banking model

• With every passing year, J.P. Morgan is taking deliberate steps to rearchitect how its financial infrastructure works — internally, externally, and everywhere in between.
• It’s doing that through three interlocking shifts across three fronts: AI, embedded finance, and blockchain rails.