Only 7% of SMB owners see their banks as trusted advisors, exposing a gap between transactional services and the strategic support they need.
Grasshopper’s Danielle Kane says the SMB-bank relationship needs to shift from more tools to proactive guidance that helps businesses navigate complexity and scale.
Live Oak Bank grew from lending only to veterinarians into 40 verticals without ever opening a branch.
President BJ Losch explains how AI is helping cut SBA loan approval-to-close times from over 100 days toward a two-week target, while keeping the credit decision itself with a human underwriter.
Bank of America's Michelle Boston and Amy Avery reveal how "disciplined velocity" let them scale 30+ generative AI use cases.
The execs breakdown why trust is the real metric behind BofA's AI bets, and dive into what it takes for two leaders at one of the biggest organizations in the industry to stay ahead of the curve.
Citi spent years simplifying the bank by shedding businesses and reducing complexity. Now comes the part of making the streamlined bank work better.
The pieces are largely in place. The question is whether Citi can connect them into a stronger growth engine without recreating the complexity it just spent years removing.
The new measure of a fintech moat is the capability to handle complexity without pushing the burden onto customers or costs. It isn’t only about keeping competitors out but it's also about getting better as the system gets more complicated.
