‘Alexa, did my rent check clear?’: Inside U.S. Bank’s voice banking strategy

This week U.S. Bank became the third bank in the country to launch voice banking functions through a newly created Alexa skill
While the industry often refers to voice as the next big channel, Gareth Gaston, U.S. Bank head of omnichannel banking, says the Alexa is so natural it's "almost not a channel"

Tanaya Macheel | September 07, 2017

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