10-Q, Member Exclusive

AI is a theme every week, but what made this week different?

  • With AI constantly in the conversation, we look at some of the recent developments in the field that have stood out this week.
  • Nubank acquires data intelligence firm Hyperplane and PayPal appoints a Walmart executive as CTO to enhance its AI capabilities. On the flip side, banking jobs could face increased vulnerability due to AI.
close

Email a Friend

AI is a theme every week, but what made this week different?

    AI, on repeat

    AI has sparked diverse opinions in the financial sector — it’s like something that’s too tough to swallow yet too crucial to discard. Whether embraced or resisted, AI is now a tough bullet to dodge — and the banking industry is gradually coming to terms with it.

    The country’s largest lender is one of the prominent cases of major banks integrating AI capabilities. Tearsheet has been following JPMorgan Chase’s AI growth trajectory since last year, with CEO Jamie Dimon championing AI and Gen AI, leading its integration into the bank’s operational framework.

    JPMorgan isn’t the only traditional bank in the game when it comes to embracing this technology; its peers — Morgan Stanley and Goldman Sachs — have also swiftly adapted, to stay competitive in the technological race. 

    Over the last year and up until now, there has been a steady stream of news about financial firms implementing advanced AI in multiple aspects — from back-end office operations and employee assistance to new chatbots for consumer inquiries and AI-enhanced products. While AI is now a constant topic, we look at some of the recent developments that have stood out this week.

    ….


    subscription wall for TS Pro

    0 comments on “AI is a theme every week, but what made this week different?”

    Embedded Finance, Member Exclusive

    U.S. Bank deepens focus on CX through its recent embedded payments suite expansion

    • U.S. Bank has recently expanded its embedded payments suite in response to growing demand for more integrated solutions.
    • By making this move, the bank is emphasizing the importance of embedded payments in creating a smoother user experience, a key driver behind its latest expansion.
    Sara Khairi | July 17, 2025
    Member Exclusive, The Quarterly Review

    The Quarterly Review: How Zelle’s GM Denise Leonhard scaled beyond $1 trillion through customer growth and 2,300+ financial institution partnerships

    • Denise Leonhard, GM of Zelle, is back to report that her aim to help Zelle go beyond the $1 trillion mark in transaction volume has been achieved.
    • Leonhard breaks down how systematically improving security and reliability as well as focusing on high-value use cases has allowed the firm to become more of a mainstay in consumers and SMBs financial lives.
    Rabab Ahsan | July 15, 2025
    10-Q, Member Exclusive

    From payment processor to commerce platform: PayPal’s new card launch tells a bigger story

    • PayPal is rolling out a new physical card that brings its PayPal Credit offering into brick-and-mortar stores.
    • We take a closer look at how its launch signals PayPal’s broader shift from a payment processor to a commerce platform.
    Sara Khairi | July 14, 2025
    Banking as a service, Embedded Finance, Member Exclusive

    A closer look at Citi’s strategy for growing its TTS business in the 2025 BaaS landscape

    • Citi continues to build infrastructure through API-driven solutions and deeply integrated partnerships — a strategy that has proven to be a reliable growth engine and a core pillar of the bank’s long-term vision.
    • We look at how its Treasury and Trade Solutions (TTS) division is playing a central role in expanding the bank’s footprint in Banking-as-a-Service (BaaS).
    Sara Khairi | July 10, 2025
    Artificial Intelligence, Banking, Member Exclusive

    How Bank of America cracked the code on AI adoption by making Erica indispensable to both customers and employees

    • Bank of America transformed its customer chatbot Erica into an employee productivity powerhouse, achieving 50% IT service desk automation by strategically targeting common pain points and building adoption incrementally over five years.
    • Learn the adoption secrets behind getting 90% of employees to embrace AI tools, including how Bank of America overcame the adoption hump and integrated generative AI with 25 proof-of-concept projects now entering production.
    Rabab Ahsan | July 08, 2025
    More Articles