Announcement
Announcing: Tearsheet’s Acquire Conference
- Incumbents and new players are fighting for customers and growth is the name of the game for seasoned professionals, entrepreneurs, and investors.
- Sign up now for Tearsheet's flagship marketing event, Acquire Conference 2022, coming up online this February.
Tearsheet Editors | January 14, 2022
The Customer Effect
Who led banking app downloads in 2021?
- Challenger bank Chime led the banking app download charts, ahead of established brick-and-mortar banks like Chase and Bank of America.
- The top three crypto apps totaled 145 million downloads in 2021, up significantly from 18 million in 2020.
Subboh Jaffery | January 14, 2022
Member Exclusive, Payments
Payments Briefing: Behind Papaya’s bill payment technology
- This week, we take a look at how Papaya uses AI to simplify bill payments for consumers and merchants.
- We also explore PayPal’s entry into the stablecoin race, and how payments are increasingly becoming “invisible”.
Ismail Umar | January 13, 2022
Payments
Marcus by Goldman Sachs adds GM as second co-branded credit card
- GM is going all digital by partnering with Marcus by Goldman Sachs and Mastercard to launch its new rewards card and loyalty program.
- This represents Marcus' second big retail partnership after issuing the Apple Card in 2019.
Iulia Ciutina | January 13, 2022
Data Snacks
Capital One leads US banks in customer satisfaction
- Before the pandemic struck, just 30% of US retail banking customers were digital-only -- today that figure stands at 41%.
- Capital One ranks highest among big banks in customer satisfaction.
Subboh Jaffery | January 13, 2022