Bank of America trains its 200,000+ teammates on Gen AI by teaching accountability and critical thinking first, deliberately leaving out tokens and technical details.
Role-specific learning pathways, AI conversation simulators, and a network of AI Champions give employees a safe place to build skills and ease concerns about their careers. Success is measured by whether learning changes how people work and shows up in business outcomes.
U.S. Bank is using its new Business Essentials cards to deepen its small business relationship, tying rewards to deposits while connecting spending with broader financial workflows.
The overarching strategy is to pull more fragmented small business activity – from expenses and payroll to payments and cash flow – into one banking relationship.
Banks are finding new ways to deepen customer relationships, from Live Oak’s industry specialization and Stifel’s relationship-led venture banking to SoFi’s stablecoin settlement and Nubank’s push into banking infrastructure.
The common thread is owning a piece of the financial relationship that is hard to displace, whether through expertise, relationships, infrastructure, or regulated banking rails.
