Sometimes a bank chooses to build a feature that sets the tone for the industry. Today's story is a case study into such a case, where Bank of America's Hari Gopalkrishnan dives into how the bank developed its digital assistant and how its role has expanded over the years.
On the show, Hari dives into the challenges the firm faced when building Erica and then takes his sights to the future, giving us a never-before-seen look at how one of the biggest banks in the industry is thinking of Gen AI.
BNPL set sail beyond its retail comfort zone this month, trading shopping carts for cruise decks and exploring new horizons.
As the BNPL market matures, major FIs like Citi and JPM are deepening their involvement, shaping market trends and shifting Wall Street’s perspective on alternative lending.
Self Financial now offers secured credit cards with a $100 deposit and no mandatory credit builder account, addressing gaps in credit-building options.
CEO Julie Szudarek discusses how product decoupling and educational initiatives are expanding financial access for underserved consumers.
Trevor Marshall, Current's CTO, reports success with model-driven deployments that boosted the firm's Paycheck Advance product.
Through focused model improvement and heuristic deployment, Marshall's teams enhanced ML infrastructure to better predict payroll timing and significantly improve fraud detection.
