15 Mar 2021

10-Q, Member Exclusive

BNPL moves into the conversation layer of commerce

• Affirm and Klarna are embedding installment payments into Google Search and the Gemini app through Google Pay.
• Agentic commerce is growing rapidly, affecting consumption habits with each improvement. The tools assisting this consumption need to transform alongside these developments.

AI Innovation, Artificial Intelligence, Banking

Citi’s AI teammate signals a new model for wealth management

• Citi has introduced Citi Sky, an AI-powered wealth assistant that stays constantly available to answer questions and surface insights in real time.
• Human advisors will remain in the loop, with their roles shifting into a more intentional, high-stakes focused approach.

Opinion

Letter from the Editor: We keep giving small businesses more tools when what they want is relief

• SMB finance is shifting from an access problem to a coordination problem.
• We fixed access to capital and modernized the tools but we still haven’t fixed the experience around them.

AI Innovation, Artificial Intelligence, Banking, Member Exclusive

What Citi Sky says about the reinvention of client relationship models in wealth management

• Citi Wealth has launched Citi Sky, an AI teammate built with Google Cloud and Google DeepMind that responds and surfaces insights in real time.
• For Google DeepMind, the biggest challenge was making a non-deterministic generative AI system behave predictably.

Banking, Lending

Micro Case Study: LendingClub’s Identity Shift — When the business outgrew the brand

• LendingClub is rebranding its digital bank Happen Bank to align brand identity with its evolution to an integrated banking ecosystem.
• The bank is recalibrating its focus to a coordinated system where debt consolidation, credit score improvement, and savings accumulation work in tandem.