Wells Fargo can’t seem to get out of its own way. After it was revealed that 5300 employees had been fired for opening up over 2 million fake bank and credit card accounts, the bank tried to deflect blame from itself. The bank’s PR has admitted that there was a problem but blamed employees for the problem.
Obviously, Twitter didn’t like that. It’s bad enough a big financial institution was discovered doing something that redistributed income from its customers to its employees. But the icing on the cake was the fact that the head of the division in question left the firm with a sizable bonus.
Here’s some of the top tweets on the phantom account scandal at Wells Fargo:
— Liz Claman (@LizClaman) September 14, 2016
The Fox Business newscaster doesn’t believe that this was a grassroots problem. How could 5300 employees independently find a way to sandbag account opening numbers?
— Carl Quintanilla (@carlquintanilla) September 9, 2016
Wells Fargo did respond quickly once the news hit of the bank’s settlement with the CFPB. But the response was tepid and kind of danced around assuming real responsibility over its employees’ actions.
— Senator Bob Menendez (@SenatorMenendez) September 12, 2016
The US senator from New Jersey isn’t happy about the severance agreement Carrie Tolstedt received. The unit leader had been praised by upper management as the standard bearer of the firm and lauded for her unit’s cross selling performance.
— Tony Tassell (@TonyTassell) September 14, 2016
The FT ran a pretty scathing editorial trying to shift the focus off the embroiled employees and on to senior management. “The bank’s bosses should accept accountability for the shortcomings identified by the regulator, rather than lump it all on the sacked salespeople,” wrote the FT.
— CNBC (@CNBC) September 13, 2016
The kerfuffle wiped about $9 billion dollars off Wells’ market cap, dropping the bank from the title of largest U.S. bank. J.P.Morgan now sits atop the industry.