The challenges of digital transformation: A view from the front lines
- Anne Johnson's experience as a management consultant has prepared her for digital initiatives.
- The head of data at CSFB joins us at Tradestreaming Money 2016 on November 14.
For the largest financial institutions, competing in digital isn't about technical know-how. These firms aren't slow to roll out digital products because they lack development chops. Their challenges are more existential and they keep bumping into themselves. Senior business-line managers withhold support for projects that will transform, and frequently cannibalize, their divisions and their revenues. How do you get buy-in across the organization? [caption id="attachment_9307" align="aligncenter" width="199"] Anne Johnson[/caption] It's a major challenge and one that Anne Johnson is tasked with at CSFB. As the head of data, her mandate spans the organization, helping to translate technical requirements into business cases for the management team. Tradestreaming caught up with Anne to discuss the challenges in running company-scale digital projects and what she's learned along the way. What are the biggest challenges in your role? There are three big challenges:
- Lack of trust that IT can deliver
- Finding room in the budget when we are swamped in technical debt of past IT builds
- Getting buy-in from sponsors to not only see the vision but have the wherewithal to rethink and change end-to-end processes