Citizens Bank rebooted its open banking API this year, updating the framework for today’s needs.
Citizens’ Head of Product Management for Access & Delivery Channels unpacks the launch of the bank’s revamped open banking API framework and the problems it tackles.
EQ Bank’s early move to a cloud-native core with Temenos positioned it to lead in digital transformation, leveraging real-time data and AI to deliver personalized customer experiences.
Temenos’ Will Moroney and EQ Bank’s Geoff Vona talk about how co-building solutions has propelled both the company and the bank forward.
The core philosophy behind Amex’s servicing approach is "relationship servicing," which centers around viewing the entire customer relationship as a holistic journey.
This piece unpacks the inner workings of Amex’s servicing model, the internal teams driving it, and the company’s plans to weave generative AI into the system.
The era of fintech versus traditional finance is ending as companies that once promised to replace banks now power their most critical systems.
From Coinbase enabling J.P. Morgan's blockchain experiments to SoFi routing payments through Bitcoin rails, the real winners are becoming the invisible infrastructure that makes modern banking possible.
Major banks like Bank of America, Citizens, and JPMorgan are actively deploying Gen AI tools for employee productivity, but nearly 70% of AI use cases don't have any reported outcomes or measurable ROI.
The lack of results stems from difficulty separating Gen AI progress from overall growth, challenges in mapping cost impacts from internal efficiency gains, and an inability to translate the AI hype into consumer and societal impact.
