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AI agents are reshaping financial services, forcing banks to choose between building proprietary models, becoming infrastructure providers, or leveraging trust through partnerships.
With web traffic down 20-30% and Capital One seeing 55% engagement boosts from AI concierges, the transformation is already underway.
Agentic AI has moved into live production at Capital One, Visa, and RBC, with multi-agent systems autonomously executing trades and managing customer interactions.
Nvidia's Kevin Levitt explains the infrastructure demands and build-versus-buy decisions as banks deploy AI agents handling real transactions.