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‘Voice reduces the steps to do the things you want to do’: Clinc’s Jon Newhard

  • Conversational AI was all the rage 18 months ago and it's been quiet since.
  • Clinc works with banks like US Bank to improve service outcomes all within a digital agent.
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‘Voice reduces the steps to do the things you want to do’: Clinc’s Jon Newhard

Eighteen months ago, there was a lot of talk around voice and the possibilities of using human speech as a new automated channel in financial services. There’s less talk now but the technology continues to improve. 

Today’s guest on the podcast is Clinc’s Jon Newhard. He’s been around technology a lot for the past 25 years and as Clinc’s newly appointed CEO, he’s juiced at the opportunity to be able to understand unstructured speech and interpret the underlying meaning of customer support inquiries. Clinc provides its customers — primarily banks and financial institutions — with the tools needed to improve their customer support services.

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The following excerpts were edited for clarity.

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Joining Clinc

I’m not a founder. Investors brought me in to be CEO. That’s sort of typical as you go from founder stage to more scalability. I’ve got a couple of highway miles on me. I spent about the last quarter century in technology businesses — from stuff in Silicon Valley to some bigger companies like Siebel Systems and SAP running individual businesses. I was a CEO of a company in Houston from 2013 to 2018. Sold that and stayed on with the acquisition, and then moved on to Clinc a few months ago.


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