Member Exclusive, Podcasts

‘No one ever said, I can’t wait to go banking today’: Bank of America’s Hari Gopalkrishnan

  • As needs changed during the pandemic, Bank of America customers turned to Erica, its virtual financial assistant, to get help.
  • Bank of America customers are also using more P2P payments, too -- Zelle usage at the bank is up 73%.
close

Email a Friend

‘No one ever said, I can’t wait to go banking today’: Bank of America’s Hari Gopalkrishnan

Hari Gopalkrishnan is the Client Facing Platforms Technology executive for Bank of America Merrill. He’s responsible for leading the development of the next generation of integrated technology solutions for the company’s consumer and wealth management client-facing channels. He also manages the bank’s websites and e-commerce initiatives.

Hari joins me on the podcast to talk about Erica — the firm’s AI-driven virtual financial assistant. We talk about where it’s come from and where it’s headed — with an insightful look on how customers used it during the past year. Hari also describes some of the important customer-facing initiatives Bank of America has underway.

Hari Gopalkrishnan is my guest today on the Tearsheet Podcast.

SubscribeApple Podcasts I SoundCloud I Spotify I Google Podcasts
The following excerpts were edited for clarity.


This content is available exclusively to Tearsheet Outlier members.

Tearsheet Outlier information and signup Missing out? Subscribe today and you’ll receive unlimited access to all Tearsheet content, original research, exclusive webinars and events, member-only newsletters from Tearsheet editors and reporters and much more. Join Outlier now — only $49/mo. Already an Outlier member? Sign in to your account

0 comments on “‘No one ever said, I can’t wait to go banking today’: Bank of America’s Hari Gopalkrishnan”

New banks, Podcasts

Truist Ventures wants to bring ‘surprise and delight’ to financial services through its investments

  • In the wake of the merger of BB&T with SunTrust Bank, Truist was formed.
  • Truist Ventures is the 'tip of the speak' of the new FI's approach to innovation.
Zachary Miller | January 25, 2022
Online Lenders, Podcasts

‘The conversation in most bank boardrooms now is can we digitize fast enough?’: Numerated’s Dan O’Malley

  • Numerated is a digital lending platform used by banks to issue credit to SMB customers.
  • On the back of an acquisition of Fincura, Numerated CEO Dan O'Malley joins us on the podcast to discuss the future of SMB lending.
Zachary Miller | January 20, 2022
Podcasts, Sponsored

‘What fintechs have done right is understanding who their customer is, and building for them’: BlueVine’s Herman Man

  • There are 30 millions SMBs, and they create two thirds of the jobs in the US economy – who’s building for them?
  • BlueVine’s CPO Herman Man joins us on the Tearsheet Podcast to talk about the importance of customer-product fit, and what’s next for digital-first banking solutions and the fintech ecosystem.
BlueVine | January 19, 2022
Finance Everywhere, Podcasts

‘It’s a lot more fun battling over 150 basis points than 10 basis points’: Tern’s Brion Bonkowski

  • Tern is an embedded finance platform run by Brion Bonkowski.
  • He joins us on the podcast to discuss the platform's roots in cross border debit payments and where the platform is headed in the future.
Zachary Miller | January 12, 2022
Podcasts

Behind Green Dot’s embedded finance business with Amit Parikh

  • Green Dot has its hands in a few different businesses, including an embedded finance platform.
  • The firm's Amit Parikh, who heads up the banking as a service group, joins us to talk shop.
Zachary Miller | January 05, 2022
More Articles