Member Exclusive, Podcasts

‘No one ever said, I can’t wait to go banking today’: Bank of America’s Hari Gopalkrishnan

  • As needs changed during the pandemic, Bank of America customers turned to Erica, its virtual financial assistant, to get help.
  • Bank of America customers are also using more P2P payments, too -- Zelle usage at the bank is up 73%.
close

Email a Friend

‘No one ever said, I can’t wait to go banking today’: Bank of America’s Hari Gopalkrishnan

Hari Gopalkrishnan is the Client Facing Platforms Technology executive for Bank of America Merrill. He’s responsible for leading the development of the next generation of integrated technology solutions for the company’s consumer and wealth management client-facing channels. He also manages the bank’s websites and e-commerce initiatives.

Hari joins me on the podcast to talk about Erica — the firm’s AI-driven virtual financial assistant. We talk about where it’s come from and where it’s headed — with an insightful look on how customers used it during the past year. Hari also describes some of the important customer-facing initiatives Bank of America has underway.

Hari Gopalkrishnan is my guest today on the Tearsheet Podcast.

SubscribeApple Podcasts I SoundCloud I Spotify I Google Podcasts
The following excerpts were edited for clarity.


This content is available exclusively to Tearsheet Outlier members.

Tearsheet Outlier information and signup Missing out? Subscribe today and you’ll receive unlimited access to all Tearsheet content, original research, exclusive webinars and events, member-only newsletters from Tearsheet editors and reporters and much more. Join Outlier now — only $49/mo. Already an Outlier member? Sign in to your account

0 comments on “‘No one ever said, I can’t wait to go banking today’: Bank of America’s Hari Gopalkrishnan”

Payments, Podcasts, What's Happening in Payments Podcast

Power of Payments Ep. 9: Balance’s Bar Geron on why B2B payments are “stuck in the stone age”

  • Bar Geron, co-founder and CEO of Israeli firm Balance, joins host Ismail Umar on this week’s podcast.
  • He talks about the importance of bringing B2B payments online, BNPL for business, as well as other B2C trends that are slowly being adopted in B2B transactions.
Ismail Umar | June 30, 2022
Podcasts

Tearsheet Podcast: ‘There’s no reason why B2B payments shouldn’t be as modern as consumer payments’, Visa’s Darren Parslow

  • Small businesses that made it through the pandemic are facing new problems and opportunities in this market.
  • Visa's global head of business solutions, Darren Parslow, joins us on the Tearsheet Podcast.
Zachary Miller | June 29, 2022
Acquire Podcast, Modern Marketing, Podcasts

The Acquire Podcast Ep. 12: How Earnin uses organic community building to grow earned wage access

  • Earnin’s CMO Brittanie Williams joins us on the Acquire Podcast.
  • With a thriving online community and word-of-mouth strategy at their back, Earnin knows a thing or two about building customer-centric products.
Rebecca Cohen | June 28, 2022
Podcasts, The Green Finance Podcast

The Green Finance Podcast Ep. 3: Banks’ role and responsibility in the climate crisis with Chris Skinner

  • In this episode, we explore the role of banks in the climate crisis – big banks historically supported the global fossil fuel industry, but now they’re being pressured to change.
  • My guest today is Chris Skinner, a financial technology expert, global commentator, bestselling author of multiple books, and owner of the website The Finanser.
Iulia Ciutina | June 24, 2022
Where Credit's Due Podcast

Where Credit’s Due Ep.3: Looking at the future of lending as a service with Amount and Stilt

  • As banks and fintechs increasingly focus on the end customer, lending software companies are coming in to help them improve their underwriting services, giving rise to lending-as-a-service as a new market segment.
  • In this episode, we chat with Adam Hughes, who’s the CEO of Amount and Rohit Mittal, the chief executive of Stilt.
Iulia Ciutina | June 22, 2022
More Articles