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‘It’s been an opportunity for FIs to pivot to our work-from-home, yoga-pants world’: Slack’s Ali Rayl

  • Slack has been working in the financial services industry for years.
  • The communications platform has made strides in helping FIs communicate internally and externally with partners, vendors, and customers.
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‘It’s been an opportunity for FIs to pivot to our work-from-home, yoga-pants world’: Slack’s Ali Rayl

It’s not just banking products that bear the fruit of new technology. Banks and other financial institutions are using popular tools like communications platform Slack to collaborate more efficiently internally and in increasing numbers, to communicate with customers. Slack works with financial services organizations like TD Ameritrade, HSBC, Intuit and WealthSimple. 

Slacks’ vice president of customer experience Ali Rayl joins us on the podcast to talk about how leading financial firms are using tools like Slack to develop a new digital workplace — one that allows employees to access information and software tools anytime and anywhere, with Slack as the central hub. 

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The following excerpts were edited for clarity.


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