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Embedding communications into financial services with Twilio’s Bijon Mehta

  • Twilio's embedded communications tools work behind the scenes in many of today's top fintechs and FIs.
  • Bijon Mehta, who leads the firm's work in financial services, joins us on the podcast to shed some light on where the firm grows from here.
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Embedding communications into financial services with Twilio’s Bijon Mehta

Twilio sits behind the scenes of today’s slick onboarding and login experiences. The tech firm gives its customers the ability to embed communications into their offerings. Twilio’s few lines of code help with two factor authentication — where you receive an SMS to your phone after logging into an app or website — all the way to, more recently, a broad omnichannel engagement platform.

Bijon Mehta leads financial services at Twilio. I first met him years ago at our first Tearsheet conference. He was at J.P. Morgan then and now leads Twilio’s work in financial services including the firm’s go to market strategy and the channels it uses to reach customers in the industry.

Bijon joins me on the podcast to discuss how short form communication is being used in the financial services industry for authentication, and increasingly, in communications, in general. We talk about how the firm’s clients use Twilio technology to improve their customer experiences.

Here’s my talk with Twilio’s Bijon Mehta.

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The following excerpts were edited for clarity.


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