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Member Exclusive, Podcasts

Deep Dive: Chatbots and conversational AI struggle to keep up during pandemic

AI and chatbots have been vaunted as customer service solutions for years.
But the pandemic showed just how far these tools are from really making a difference for customers.

Zachary Miller | July 17, 2020

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4dFI global fintech podcast, Podcasts

While attention focuses on Western fintech markets, the most transformative innovations are emerging in Latin America, where countries like Brazil have built instant payment systems surpassing developed markets.
Wise's Nadia Costanzo explains how the company captured 25% of Brazil's cross-border market through bank partnerships, revealing a collaborative model reshaping finance.

Zack Miller | July 09, 2025

Podcasts

DriveWealth’s Harry Temkin explains how embedded investment is powering global digital wallets.
In this podcast with DriveWealth's Chief Digital Officer, we explore the potential in cross border investing, brokerage APIs, real time trading, and more.

Zack Miller | June 11, 2025

Podcasts

In Latin America, 43% of small retail transactions and 90% of B2B payments still happen in cash.
Walter Pimenta, Executive Vice President of Commercial and New Payment Flows for Mastercard Latin America, joins us to discuss how his team is driving digital adoption while tackling the cybersecurity challenges that have already hit 46% of small businesses in the region.

Zack Miller | June 04, 2025

Podcasts

Small businesses juggle over 15 tools to manage operations, diverting time from their core passions.
Michelle Gill, who leads PayPal's Small Business and Financial Services Group, aims to reduce this complexity through integrated solutions that help merchants reclaim their time and fuel growth.

Zack Miller | May 07, 2025

Podcasts

Venture capital is pivoting from consumer fintech to infrastructure investments as the market matures, as Ryan Falvey's Restive participates in this strategic shift
Financial startups now face a new reality where compliance, backend capabilities, and contextual integration matter more than flashy consumer-facing applications.

Zack Miller | April 30, 2025