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Member Exclusive, Podcasts

Deep Dive: Chatbots and conversational AI struggle to keep up during pandemic

AI and chatbots have been vaunted as customer service solutions for years.
But the pandemic showed just how far these tools are from really making a difference for customers.

Zachary Miller | July 17, 2020

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Podcasts

Petal co-founder Andrew Endicott joins Tearsheet Editor-in-Chief Zack Miller to discuss the evolution of alternative credit and lessons from building a billion-dollar fintech company.
Now as co-founding partner at Gilgamesh Ventures, Andrew shares his investment thesis on AI-powered financial services, compliance technology, and why Latin America represents the next frontier for fintech innovation.

Zack Miller | July 16, 2025

4dFI global fintech podcast, Podcasts

While attention focuses on Western fintech markets, the most transformative innovations are emerging in Latin America, where countries like Brazil have built instant payment systems surpassing developed markets.
Wise's Nadia Costanzo explains how the company captured 25% of Brazil's cross-border market through bank partnerships, revealing a collaborative model reshaping finance.

Zack Miller | July 09, 2025

Podcasts

DriveWealth’s Harry Temkin explains how embedded investment is powering global digital wallets.
In this podcast with DriveWealth's Chief Digital Officer, we explore the potential in cross border investing, brokerage APIs, real time trading, and more.

Zack Miller | June 11, 2025

Podcasts

In Latin America, 43% of small retail transactions and 90% of B2B payments still happen in cash.
Walter Pimenta, Executive Vice President of Commercial and New Payment Flows for Mastercard Latin America, joins us to discuss how his team is driving digital adoption while tackling the cybersecurity challenges that have already hit 46% of small businesses in the region.

Zack Miller | June 04, 2025

Podcasts

Small businesses juggle over 15 tools to manage operations, diverting time from their core passions.
Michelle Gill, who leads PayPal's Small Business and Financial Services Group, aims to reduce this complexity through integrated solutions that help merchants reclaim their time and fuel growth.

Zack Miller | May 07, 2025