Member Exclusive, Podcasts

Deep Dive: Chatbots and conversational AI struggle to keep up during pandemic

AI and chatbots have been vaunted as customer service solutions for years.
But the pandemic showed just how far these tools are from really making a difference for customers.

Zachary Miller | July 17, 2020

Deep Dive: Chatbots and conversational AI struggle to keep up during pandemic

This content is available exclusively to Tearsheet Outlier members.

Missing out? Subscribe today and you’ll receive unlimited access to all Tearsheet content, original research, exclusive webinars and events, member-only newsletters from Tearsheet editors and reporters and much more. Join Outlier now — only $49/mo. Already an Outlier member? Sign in to your account

0 comments on “Deep Dive: Chatbots and conversational AI struggle to keep up during pandemic”

Sort by Newest
Oldest

Deep Dive: Chatbots and conversational AI struggle to keep up during pandemic

Email a Friend

This content is available exclusively to Tearsheet Outlier members.

0 comments on “Deep Dive: Chatbots and conversational AI struggle to keep up during pandemic”

The Challengers 16: SoFi gets a charter, N26 rethinks product-led growth, Starling goes platform

Truist Ventures wants to bring ‘surprise and delight’ to financial services through its investments

‘The conversation in most bank boardrooms now is can we digitize fast enough?’: Numerated’s Dan O’Malley

‘What fintechs have done right is understanding who their customer is, and building for them’: BlueVine’s Herman Man

‘It’s a lot more fun battling over 150 basis points than 10 basis points’: Tern’s Brion Bonkowski