‘Just like we look at consumer behaviors to shape our products, we do the same with job descriptions': A day in the life of Peter Grassi, director of talent acquisition at Fast

Artificial Intelligence, Banking, Member Exclusive

AI, bank CEOs, and the emerging jobpocalypse debate

Bank CEOs are publicly framing AI as a tool for workforce augmentation rather than replacement, but their messaging remains inconsistent and often tone-deaf.
The real challenge lies in the short term, where displaced workers, underprepared institutions, and vague government-corporate accountability leave millions without a clear path forward.

Rabab Ahsan | June 09, 2026

10-Q, Member Exclusive

SoFi’s recent moves reflect a broader push to cut down the handoffs between financial products, systems, and decisions.
SoFi Coach is the visible layer of a deeper system in which infrastructure generates data, data generates context, and context produces recommendations.

Sara Khairi | June 08, 2026

5 questions, Banking, Member Exclusive

When efficiency in transaction processing becomes table stakes, what does it mean to truly know a customer?
KeyBank's Jeannie Fanning addresses a key question and explains why contextual understanding becomes even more critical as financial services move deeper into automation.

Sara Khairi | June 08, 2026

Banking, Member Exclusive

Pope Leo XIV getting hung up on by his Chicago bank exposes a major industry gap: financial systems master transaction tracking but haven't yet solved for human context.
The story highlights the gap between having information about a customer and having context about that customer's life.

Sara Khairi | June 04, 2026

10-Q, Member Exclusive

May’s shifts show many firms moving beyond product expansion to control the infrastructure and workflows powering financial decisions.
Firms like Coinbase, LendingClub, Green Dot, Citi, and Intuit appeared to be converging around the same direction.

Sara Khairi | June 01, 2026