APIs are becoming the go-to tool for banks in stitching together legacy platforms and emerging ones, reflecting deeper shifts in banking and its underlying business model.
Carl Slabicki, Executive Platform Owner, Treasury Services at BNY, unpacks the key themes and how New York-headquartered BNY is moving decisively on them.
Citizens Bank rebooted its open banking API this year, updating the framework for today’s needs.
Citizens’ Head of Product Management for Access & Delivery Channels unpacks the launch of the bank’s revamped open banking API framework and the problems it tackles.
The core philosophy behind Amex’s servicing approach is "relationship servicing," which centers around viewing the entire customer relationship as a holistic journey.
This piece unpacks the inner workings of Amex’s servicing model, the internal teams driving it, and the company’s plans to weave generative AI into the system.
Major banks like Bank of America, Citizens, and JPMorgan are actively deploying Gen AI tools for employee productivity, but nearly 70% of AI use cases don't have any reported outcomes or measurable ROI.
The lack of results stems from difficulty separating Gen AI progress from overall growth, challenges in mapping cost impacts from internal efficiency gains, and an inability to translate the AI hype into consumer and societal impact.
The digital banking story in 2025 is a mix of triumph and tension.
In 2024, talk in digital banking centered on neobanks facing higher rates, fading VC, and stiff competition. Mid-2025 shows the outcome: yes, but only a handful.
