Member Exclusive

Consumers are looking to better their financial health

  • Covid is causing people to reevaluate their financial health. Adulthood is causing millennials to reevaluate their financial choices.
  • Consumers’ interest in improving their finances is growing, and that could present new marketing opportunities for financial service providers.
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Consumers are looking to better their financial health

 


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Outlier OpinionsMakers

Member Exclusive, Opinion

Letter from the Editor: The AI productivity story is easy to tell until you sit inside the institution building it

  • Today’s analysis examines the widening gap between the AI capabilities being developed and the language used to describe them.
  • If AI's role is to make banking more efficient, productivity matters. If its role is to redefine decision-making and workflow, productivity may be too narrow a lens.
Sara Khairi | June 12, 2026
AI Innovation, Artificial Intelligence, Member Exclusive, Payments

The real power struggle in agentic commerce isn’t building the smartest AI agents; it’s governing them

  • J.P. Morgan Payments is moving the conversation beyond capability and toward the infrastructure and framework required to govern AI agents.
  • Data is emerging as a core ingredient of agentic commerce, shaping the information agents can access and the decisions they can make.
Sara Khairi | June 11, 2026
Artificial Intelligence, Banking, Member Exclusive

AI, bank CEOs, and the emerging jobpocalypse debate

  • Bank CEOs are publicly framing AI as a tool for workforce augmentation rather than replacement, but their messaging remains inconsistent and often tone-deaf.
  • The real challenge lies in the short term, where displaced workers, underprepared institutions, and vague government-corporate accountability leave millions without a clear path forward.
Rabab Ahsan | June 09, 2026
10-Q, Member Exclusive

SoFi bets the future of finance is fewer handoffs

  • SoFi’s recent moves reflect a broader push to cut down the handoffs between financial products, systems, and decisions.
  • SoFi Coach is the visible layer of a deeper system in which infrastructure generates data, data generates context, and context produces recommendations.
Sara Khairi | June 08, 2026
5 questions, Banking, Member Exclusive

KeyBank’s Jeannie Fanning on the relationship gap in modern banking

  • When efficiency in transaction processing becomes table stakes, what does it mean to truly know a customer?
  • KeyBank's Jeannie Fanning addresses a key question and explains why contextual understanding becomes even more critical as financial services move deeper into automation.
Sara Khairi | June 08, 2026
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