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Member Exclusive

Accessibility in banking: how finance actually fares when it comes to catering to customers with disabilities

Financial institutions are legally required to be ADA compliant but many are not.
Accessibility consultants say institutions need to do a better job of listening and responding to customers with disabilities.

Shehzil Zahid | September 03, 2021

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10-Q, Member Exclusive

We dive into the steps banks have taken to improve work-life balance for employees following the infamous Bofa employee incident.
We also assess whether these initiatives are effective, and where more can be done.

Sara Khairi | April 14, 2025

10-Q, Member Exclusive

BNPL providers, Affirm and Klarna, initially grew by integrating into e-commerce checkouts, and are now contending for partnerships with major banks.
With banks now entering the BNPL space, firms like Affirm and Klarna have an opportunity to further solidify their positions and for the BNPL industry at large.

Sara Khairi | April 07, 2025

10-Q, Member Exclusive

We look at what’s been unfolding at Goldman Sachs and Apple since the start of the year.
With consumer banking behind, Goldman bets on AI, while Apple’s fintech push hits turbulence with internal leadership and tech woes.

Sara Khairi | March 31, 2025

Member Exclusive, The Quarterly Review

Trevor Marshall, Current's CTO, reports success with model-driven deployments that boosted the firm's Paycheck Advance product.
Through focused model improvement and heuristic deployment, Marshall's teams enhanced ML infrastructure to better predict payroll timing and significantly improve fraud detection.

Rabab Ahsan | March 25, 2025

10-Q, Member Exclusive

Fintechs — and now banks — are moving more deeply into stablecoins, but their playbooks differ based on their respective strengths and constraints.
Stablecoins bring with them both immediate and far-off opportunities and risks, and how the financial industry navigates these will determine their long-term impact.

10Q Editor | March 24, 2025