Data

Barclays is building a retail bank in the US

  • Barclays is expanding is US business beyond credit cards and savings accounts -- it's launching online personal loans next year
  • Barclays' foray into online lending positions it to compete not just with the Lending Clubs and Marcuses of the world but with major banks too
close

Email a Friend

Barclays is building a retail bank in the US

Barclaycard in the U.S. is building a digital bank and will rebrand itself as Barclays next year.

The credit card issuer, a division of British bank Barclays, has been targeting prime and super-prime borrowers with an online personal loan it has been quietly offering on a test-and-learn basis to a small group of customers since last November. It plans to launch that offering publicly by the middle of 2018, said chief executive officer Curt Hess.

“Being a card business and heavily involved in analytics, data and the power of payments is a good starting point for us to branch more deeply into consumer retail banking,” he said. “We’re going to ramp up significantly next year on consumer loans and continue to build out our overall digital bank.”

This year the company also began testing a personal financial management tool in its credit card app called My Personal Bank, which aggregates customers’ Barclays’ credit cards, personal loans and savings products — as well as accounts with other banks — into a single place. Eventually, Barclays will be able to show customers where it can maximize their financial potential. For example, it will be able to see if a customer has savings accounts at other banks whose interest rate it can beat.

Eventually the company might introduce a digital investment service, Hess teased, though he did not confirm it.

When U.S. consumers think of Barclays they probably sense it’s something related to financial services but without a branch presence or consumer offerings beyond credit cards and some savings accounts, it just isn’t a household name. But since it’s a credit card company, it still has a spot in the competition, said Alenka Grealish, a senior analyst at Celent.

“Credit card companies are very good at marketing,” Grealish said. “So unlike a bank without a big national card business, the card companies no matter what their size are going have stronger brand recognition.”

Barclaycard is morphing its business into a more complete suite of digital banking offerings at a time when fintech startups and online banking products are starting to look more and more similar. Chase introduced Finn this year, an app for people who would rather skip the branches for completely mobile checking and savings accounts with personal finance tools; and Wells Fargo announced a similar offering called Greenhouse, a standalone mobile banking app with digital-only accounts and personal finance features.

At the same time, PFM apps are folding as banks work them into their own apps. This year Level Money, the money management app owned by Capital One Financial, shut down; Prosper Marketplace said it would discontinue the Prosper Daily app and urge customers to bring their PFM needs to Clarity Money; and SoFi said it would nix the services by Zenbanx, just six months after it acquired the online banking company, and would use its technology and personnel for its own online bank.

Barclaycard is not only taking on online lenders like Lending Club, Prosper and Marcus by Goldman Sachs — which has said it too will combine its online-only consumer deposits and online lending businesses into the same brand — it’s competing with universal banks like Chase and Wells Fargo, both of which have announced sub-branded digital banks Finn and Greenhouse respectively.

Barclaycard launched in the U.S. in 2004 as one of the earliest digital-only banks, though it only offered savings accounts and CDs.

“The deposit business was initially utilized as a funding mechanism for the loan growth. This is a progression of our strategy to take our business to another level,” Hess said of its in-house built digital loan offering.

Today, it’s the ninth largest U.S. card issuer, with $26 billion in card loans and $12 billion in online deposits, according to Hess. That’s a relatively small business; by comparison, Wells Fargo has $1.7 trillion in assets as of this October and JPMorgan Chase has $2.1 trillion. But the company still sees an opportunity to compete with other banks and non-bank financial providers: it’s focused on super prime customers, it doesn’t have branches or need to contend with the operational costs of running them and it already operates as a startup within the Barclays institution. Plus, it’s got all that payments data.

But as a credit card company, “it’s never been about our brand, but our partners’ brands,” head of U.S. partnerships Denny Nealon told Tearsheet last month as it prepared for the launch of its Uber-branded credit card. With card partners like Uber, JetBlue and the National Football League, the Barclays brand has mostly been behind the scenes to customers.

“Many banks talk about personalized messaging and marketing,” Hess said. “There’s an opportunity for us to do that in a way that gives value back to our customer but can also be one of the smoothest overall experiences that could be out there right now.”

0 comments on “Barclays is building a retail bank in the US”

Data

‘We’re going to go where we need to go to solve the customer problem’: Inside Mint’s renewed push into personal finance

  • Mint was a pioneering personal finance app that faded to the background over the years.
  • After years of learning, corporate owner Intuit is out with a new update and strategy to expand beyond the firm's 25 million users.
Zachary Miller | March 19, 2021
Data

With income verification product, Plaid goes deeper into payroll data

  • Plaid launched Plaid Income, its income verification solution for lenders and consumers.
  • The product is the company’s second payroll data solution as it continues to expand into payroll related services.
Rimal Farrukh | March 12, 2021
Data

With Deposit Switch, Plaid helps banks better onboard their customers

  • Plaid announces the release of its automated account funding program, Deposit Switch.
  • Deposit Switch reduces friction during onboarding processes by allowing bank customers to digitally switch paycheck locations.
Rimal Farrukh | January 29, 2021
Data, EarlyStage, Member Exclusive

‘There are 400 million people in sub-Saharan Africa that don’t have formal credit files’: Pngme’s Brendan Playford

  • Africa is seeing the launch of a lot of new financial services and fintech.
  • That provides an opportunity for companies like Pngme to standardize and support financial data sharing.
Zachary Miller | January 05, 2021
Data, Member Exclusive, Podcasts

‘A network problem needs a network answer’: Akoya’s Stuart Rubinstein

  • 11 major banks, plus Fidelity and The Clearing House, have invested in Akoya.
  • The new financial data network expects to have half the deposit accounts in the U.S. connected to the platform next year.
Zachary Miller | December 14, 2020
More Articles