Data Snack: What do Millennial and Gen Z investors look for in their financial advisor?

AI Innovation, Artificial Intelligence, Member Exclusive, Payments

The real power struggle in agentic commerce isn’t building the smartest AI agents; it’s governing them

• J.P. Morgan Payments is moving the conversation beyond capability and toward the infrastructure and framework required to govern AI agents.
• Data is emerging as a core ingredient of agentic commerce, shaping the information agents can access and the decisions they can make.

Artificial Intelligence, Banking, Member Exclusive

AI, bank CEOs, and the emerging jobpocalypse debate

• Bank CEOs are publicly framing AI as a tool for workforce augmentation rather than replacement, but their messaging remains inconsistent and often tone-deaf.
• The real challenge lies in the short term, where displaced workers, underprepared institutions, and vague government-corporate accountability leave millions without a clear path forward.

10-Q, Member Exclusive

SoFi bets the future of finance is fewer handoffs

• SoFi’s recent moves reflect a broader push to cut down the handoffs between financial products, systems, and decisions.
• SoFi Coach is the visible layer of a deeper system in which infrastructure generates data, data generates context, and context produces recommendations.

5 questions, Banking, Member Exclusive

KeyBank’s Jeannie Fanning on the relationship gap in modern banking

• When efficiency in transaction processing becomes table stakes, what does it mean to truly know a customer?
• KeyBank's Jeannie Fanning addresses a key question and explains why contextual understanding becomes even more critical as financial services move deeper into automation.

Banking, Member Exclusive

Regional banks solved for efficiency, now comes understanding customer context

• Pope Leo XIV getting hung up on by his Chicago bank exposes a major industry gap: financial systems master transaction tracking but haven't yet solved for human context.
• The story highlights the gap between having information about a customer and having context about that customer's life.