Data Snacks

Data Snack: Credit cards are earning higher satisfaction scores – but still losing share of spend to competitors

  • Primary card share of spend has fallen to 42%, with customers shifting to novel alternatives like BNPL.
  • Customer experience metrics like call center hold times indicate that issuers need to revisit critical stages in the customer journey to ensure loyalty in the face of competition.
Rabab Ahsan | October 03, 2022
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Data Snack: Credit cards are earning higher satisfaction scores – but still losing share of spend to competitors

 

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Data Snacks

Venmo and Cash App competitor Zelle is closing in on its $1 trillion payments volume target

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Rabab Ahsan | February 13, 2024
Data Snacks

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Data Snacks, Member Exclusive

Consumers’ relationship with debt is changing as the Fed flip flops on further rate hikes

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Data Snacks

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