We often focus on chatbots built by banks and financial firms, but today, we explore the engines driving chatbot interactions and platform automation.
Banks typically turn to GPT-4 for LLM solutions, but a potential rival is emerging. San Francisco’s Writer, a gen AI company, is pushing forward in enterprise AI with domain-specific LLMs like Palmyra Fin.
Citi's Global Head of Fintech Sales Chafic Haddad, shares insights on the bank's fintech strategy, revealing how the bank prioritizes partnering for the long term.
He shares how Citi enables fintechs to expand beyond home markets, plays the role of both provider and co-creator, and leverages its network across 90+ countries.
Gusto Embedded's research shows that 70% of SMBs use multiple providers for financial services while maintaining a primary bank for core functions.
FIs can close this gap by offering embedded value-added services like payroll. Collaborating with providers like Gusto Embedded can enable FIs to offer an end-to-end payroll solution to their clients.
J.P. Morgan Chase's payments arm is emerging as the bank's next growth engine, processing nearly $10 trillion daily while contributing $4.7 billion to revenue.
JPM Payments is advancing through strategic tech upgrades, AI integration, and innovative embedded banking solutions.
Miki Van Cleave aims to harmonize customer and employee experiences across Chase, build on the team's 2024 momentum, while continuing overall growth and enhancing tools for customer-facing employees.
Her strategy involves breaking down silos by collaborating across departments, implementing holistic approaches through Service Design Blueprints to understand both front-end and back-end impacts, and standardizing discovery practices.
