What FIs should know about emerging performance metrics for digital banking

Banks have the opportunity to influence customer preferences for digital channels, increase stickiness, and at the same time strengthen customer relationships.
This means banks need to substantially change their operating models as part of a broader business transformation strategy

Sara Khairi | February 27, 2023

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Banking, Business of Fintech, Payments

We dive into two stories. First, how Trump's proposed credit card rate cap benefits fintechs like Affirm and Bilt, who target consumers seeking alternative credit sources.
Second, Amazon and Perplexity clash over AI shopping agents, revealing uncertainty about guardrails and customer relationship ownership in agentic commerce.

Rabab Ahsan | January 20, 2026

Banking, Member Exclusive, New banks

Customers are redirecting their day-to-day financial transactions elsewhere, while keeping their old accounts on the books.
Although some banks pick up early signals yet miss the issue before it fully surfaces, fintechs and neobanks, on the other hand, see this same issue as a compounding opportunity.

Sara Khairi | January 15, 2026

Banking, Blockchain and Crypto, Member Exclusive

Crypto’s resurgence and regulatory clarity in 2025 prompted a handful of banks to experiment in the space rather than sit on the sidelines.
This piece looks at what that early engagement may foreshadow for institutional money movement in 2026.

Sara Khairi | January 08, 2026

5 questions, Awards, Banking, SMB Finance

U.S. Bank was recognized as 'Best Bank for SMBs' at this year’s Tearsheet SMB Finance Awards.
Kristen Link, SVP and Product Lead for Business Customer Journeys and Delivery at U.S. Bank, explains how the super-regional bank supports SMBs across cash flow, payments, and daily operations.

Sara Khairi | December 18, 2025

Awards, Banking

Open banking is often sold as a consumer perk, but its toughest test is in commercial banking, where stitching together ERPs, accounting software, and multiple bank relationships can be expensive and messy.
With its open banking API redesign, Citizens addressed this challenge and took home Tearsheet’s 2025 Big Bank Theory Award for Best New Embedded Finance Platform.

Sara Khairi | December 11, 2025