Differently abled consumers think bank branches and apps have room for improvement

• Today marks the 33rd anniversary of the American with Disabilities Act (ADA) which was signed into law by President George H.W. Bush in 1990.
• In solidarity with those who are differently abled, we take a look at how bank branch closures impact the differently abled and analyze strategies that banks have undertaken to restructure their physical and digital infrastructures to better suit the needs of the differently abled.