Artificial Intelligence

‘We’ve trained our customers to be super rigid’: Lessons from Capital One’s chatbot, Eno

  • Capital One executives reflect on the last year since it launched its chatbot Eno and how it's turning a basic banking bot into a money mentor
  • Creating a "backstory" for Eno is critical for designing character flaws, boundaries and establishing an emotional connection with customers
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‘We’ve trained our customers to be super rigid’: Lessons from Capital One’s chatbot, Eno

 


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