Artificial Intelligence, Member Exclusive

Scout’s honored to help: Meriwest Union launches a digital assistant called Scout

  • Meriwest Union has launched its own digital assistant called Scout, with a whole marketing campaign designed around it.
  • Credit unions have generally been much faster than banks at two types of technological adoption: APIs and digital assistants. Scout's launch is the credit union's attempt to pad out its digital offering.
close

Email a Friend

Scout’s honored to help: Meriwest Union launches a digital assistant called Scout

With $2.3 billion in assets, 80,000 members, and 8 California-based branches, Meriwest Union has launched its own digital assistant called Scout.

The digital assistant is the credit union’s attempt to pad out its digital offering since its digital banking members were yielding 67% more profit than those who preferred in-person channels. The firm says that the digital assistant frees up their employees’ time and allows them to focus on more valuable tasks. It also ensures that consumers are catered to around the clock, as 30% of its interactions occur during non-working hours.

The credit union’s members most commonly ask the chatbot about basic account details, payment information, member services like linking accounts and reporting unauthorized transactions, and issues around account opening. The chatbot also has built-in off-ramps to digital destinations like a website or application, and the ability to connect members directly to representatives whenever needed. Kasisto’s conversational AI, KAI, is powering Scout.


subscription wall for TS Pro

0 comments on “Scout’s honored to help: Meriwest Union launches a digital assistant called Scout”

10-Q, Member Exclusive

Wise goes West: Why the London fintech star is headed for a US stock exchange, and what it signals about global capital markets

  • Wise announced it plans to shift its primary stock listing to a US stock exchange, a move both strategic and symbolic that underscores tectonic shifts in the global listings landscape.
  • Wise’s decision is less about location and more about evolution. And London, for now, remains a proud hometown - but a second choice.
Sara Khairi | June 16, 2025
Artificial Intelligence, Member Exclusive

Agentic AI is knocking. Here’s how banks are answering the door

  • A growing number of institutions are assessing how to deploy Agentic AI systems securely within their established governance structures, as they anticipate a shift toward greater automation in financial services.
  • Our analysis focuses on financial institutions that have implemented or are planning to implement Agentic AI, as well as the present state of their integration initiatives.
Sara Khairi | June 12, 2025
10-Q, Member Exclusive

A tale of two innovations: Square’s AI edge for SMBs and Morgan Stanley’s code makeover

  • We track two new AI developments this week from well-known public companies: Square and Morgan Stanley.
  • We analyze how Square’s Conversational AI signals a broader transformation in small business tech, and shed light on Morgan Stanley’s work addressing a critical, yet often ignored, AI issue.
Sara Khairi | June 09, 2025
10-Q, Member Exclusive

How Pagaya (PGY) and Upstart (UPST) are venturing deeper into AI to make fintech lending more intelligent

  • Recently, some of the quieter names in public finance have pushed their AI efforts beyond experimentation and into practical use.
  • We look at how under-the-radar public financial firms, Pagaya and Upstart, are operationalizing AI within their organizations.
Sara Khairi | June 02, 2025
10-Q, Member Exclusive

Remitly’s Q1 in review — and why its WhatsApp integration could be a turning point for fintech UX

  • Matt Oppenheimer, Remitly’s co-founder and CEO, shares key takeaways from the company’s Q1 earnings, while Ankur Sinha, Chief Product and Technology Officer, shares what the newly launched WhatsApp integration signals about the future of remittances and fintech UX.
  • We also explore the role of Remitly's conversational AI with the new integration.
Sara Khairi | May 28, 2025
More Articles