Artificial Intelligence, Member Exclusive

Scout’s honored to help: Meriwest Union launches a digital assistant called Scout

  • Meriwest Union has launched its own digital assistant called Scout, with a whole marketing campaign designed around it.
  • Credit unions have generally been much faster than banks at two types of technological adoption: APIs and digital assistants. Scout's launch is the credit union's attempt to pad out its digital offering.
close

Email a Friend

Scout’s honored to help: Meriwest Union launches a digital assistant called Scout

With $2.3 billion in assets, 80,000 members, and 8 California-based branches, Meriwest Union has launched its own digital assistant called Scout.

The digital assistant is the credit union’s attempt to pad out its digital offering since its digital banking members were yielding 67% more profit than those who preferred in-person channels. The firm says that the digital assistant frees up their employees’ time and allows them to focus on more valuable tasks. It also ensures that consumers are catered to around the clock, as 30% of its interactions occur during non-working hours.

The credit union’s members most commonly ask the chatbot about basic account details, payment information, member services like linking accounts and reporting unauthorized transactions, and issues around account opening. The chatbot also has built-in off-ramps to digital destinations like a website or application, and the ability to connect members directly to representatives whenever needed. Kasisto’s conversational AI, KAI, is powering Scout.


subscription wall for TS Pro

0 comments on “Scout’s honored to help: Meriwest Union launches a digital assistant called Scout”

10-Q, Member Exclusive

Year-End Showdown: Wall Street’s perks & promotions are messier than your holiday leftovers

  • Wall Street bonuses are set to jump by as much as 35% this year, fueled by a rebound in corporate deals, stock sales, and debt transactions in 2024.
  • However, not all members of Wall Street institutions may find a pot of gold at the end of the rainbow. Citi, for example, is moving in the opposite direction.
Sara Khairi | December 09, 2024
10-Q, Member Exclusive

Bank of America on unlocking greater accessibility in reward programs

  • How effective are reward programs in retaining customers, how do different generations interact with them, and how accessible are they to the average consumer?
  • Shikha Narula, Bank of America's Head of Rewards, shares how Bank of America's Preferred Rewards program measures and evaluates its performance in these areas.
Sara Khairi | November 25, 2024
10-Q, Member Exclusive

Trump 2.0: Can Wall Street handle round two?

  • With the leader now chosen, it's time to face the bigger question: what impact will Trump's victory have on the nation, the economy, and the banking sector?
  • While there’s plenty of talk around this topic, we narrow in on the core cause-and-effect dynamics that could unfold in the banking sector.
Sara Khairi | November 18, 2024
10-Q, Member Exclusive

The little-noticed side of TikTok finance: From off-the-wall money tips to fresh perspectives

  • Following TikTok for financial advice is about learning to separate the real value from the misleading chatter.
  • We look at one of the more grounded voices in the TikTok financial space and discuss why her content may make practical sense for those looking to improve their financial journey -- especially women.
Sara Khairi | November 11, 2024
10-Q, Member Exclusive

What practices could differentiate banks in the talent war, even if they ruffle their feathers?

  • Reports of sudden deaths among young people, including One Direction's Liam Payne, have raised alarms. A recent case in the financial sector linked to brutal work hours has particularly gained attention and unsettled the industry.
  • Banks are keen to attract top talent through job fairs and internships, yet may miss out on addressing what employees value beyond salary.
Sara Khairi | November 04, 2024
More Articles